Introducing askmyGP to The Roxton Practice - a quick and easy online consultation platform for your GP Practice.
Watch a tutorial here: https://askmygp.zendesk.com/hc/en-gb/articles/360013558597-How-do-I-make-a-request
We have taken on feedback from our patients, carers and staff to improve access and continuity within The Roxton Practice. askmyGP is an easier way for you to request help from your GP Practice for yourself, your child or someone that you care for.
Please note: This new process means that you will have to contact your GP Practice ON THE DAY that you wish to be seen or spoken to.
Please bear with us throughout the launch of this new system and altered process of contacting your GP.
How askmyGP works:
How do I register?
Go to our askmyGP page and follow the link. You may need to click ‘accept cookies’ for it to work. The link takes you through to the askmyGP portal where you can enter to get advice or consult your GP. New users will need to add a few details when first making a request. All you need is your name, date of birth, an email address and a phone number.
Frequently asked questions:
Why is my usual doctor not listed to choose from?
You can request to see any doctor working in the practice that day. If they are not in, their name won’t be shown. You can find out when your doctor is working here: Staff Availability
Can I make a request for someone else?
Yes. First register yourself as a user on askmyGP. Once you are registered, there is an option to select ‘I am a Parent or Carer’. From here you can register the patient using their name, date of birth and gender. You only have to do this the first time you put in a request for them.
This tool is best for those who:
- Have a child registered at The Roxton Practice
- Have an elderly parent or grandparent registered with us
- Care for a disabled person
- Look after someone with learning disabilities
- Share an email address with someone
For more information about using askmyGP on behalf of another person, please call 01469 572058.
How long will it take for my doctor to respond?
The clinician that has been assigned to your care will get back to you as soon as they can. We aim to do this within 2 hours of your request, during service times. Queries raised out of hours will be dealt with in priority order when the practice is next open.
If it is outside of service times and you feel that your request is urgent, please contact the surgery on 01469 572058 before 18:30. If the surgery is closed, call 111 or visit them here for advice: 111.nhs.uk
Check service times here: Service Times
I don’t have a computer or a smartphone. What do I do?
You can still telephone the practice to make an appointment and our Care Navigators submit a request on askmyGP on your behalf. We aim to make access easier for every patient, whichever way you feel most comfortable.
Can I order repeat prescription from askmyGP?
No, this should be done through the prescription service provided here: Prescriptions
More FAQs (answers vary with each GP Practice): askmygp.uk/patients/help