Usual service times are between 07:00 and 15:00 (Monday to Friday). Requests can be made from 7am but will not be dealt with until 9am.
From 3pm, only urgent requests will be dealt with and must be made via the telephone.
Disclaimer: Please note that the online service will close early if the practice reaches it’s capacity for the day.
If you are experiencing problems with askmyGP, please call the surgery on 01469 572058
If you have never used the service before and are unsure how it works, please watch this tutorial: askmygp.zendesk.com/-How-do-I-make-a-request
New online same day service
You no longer need to call the surgery to request help or book an appointment with your GP surgery.
Please note that we now operate a same day service for GP appointments! You should only submit a request if you would like it addressing on the same day, otherwise you must wait and send your request on a day that suits you.How it works
We aim to reply to requests within 2 hours (during service times). If you make a request outside of our service times, your request will be dealt with on the next working day.
If it is past the service time and you feel that your request is urgent, please contact the surgery on 01469 572058 before 18:30.
If the surgery is closed, call 111 or click the link below to access NHS 111 online.NHS 111 online
Don't have a computer or smartphone?
You can still telephone us on 01469 572058 to request help. We aim to make access easier for every patient, whichever way you feel most comfortable.
I was dealt with in just over an hour – from contacting the service, seeing a GP and to picking up the prescription. Really impressed.
Patient (55) via askmyGP
Cancellation Text Service
We understand that circumstances change and that you may need to cancel your appointment at short notice.
Text your name and date of birth with the date and time of your appointment to 07809 904 637.Learn more
As I am very deaf and struggle to use the phone. This method is perfect for me.
Patient (70) via askmyGP
Minor Injuries Unit
Out of Hours
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do or if you need help when your GP practice is closed. Get medical help online or over the phone.
It is available 24 hours a day, 7 days a week. Call 111, or visit the website using the button below.Find out more
It is requested that patients only ask for a home visit if it is impossible for them to come into surgery. All requests should be made by 10:00 and will be assessed by our clinical team. It is usually quicker and safer for you to be seen at the surgery although we appreciate that this can sometimes be difficult
Much better to use and feel more comfortable being able to put something in writing and then it being picked up when the service is open. It’s hard to talk about mental health to the receptionist and the doctor so just being able to write your request has made me feel I could contact the doctor sooner rather than waiting.
Patient (42) via askmyGP