Usual service times are between 07:30 and 09:30 (Monday to Friday). From 09:30 until 18:30, only urgent requests will be dealt with and must be made via the telephone.
Our Care Navigation Team, which is team of 22 members, are trained to help patients access the right help from the right profession at the time of need. Therefore handle all requests which come through on the AskMyGp Service and navigate to the appropriate clinician, team or service.
- This service will close early if the practice reaches it’s capacity for the day.
- All requests are assigned by the Care Navigation Team to the appropriate member of staff.
- DO NOT submit photographs of intimate body parts.
If you are experiencing problems with askmyGP, please call the surgery on 01469 572058
If you have never used the service before and are unsure how it works, please watch this tutorial: askmygp.zendesk.com/-How-do-I-make-a-request
AskMyGp New Features
We have introduced new features within the AskMyGp Service, all patients are now able to submit requests for:
Prescription Requests (repeat or regular requests)
Med3 Fit Notes - (ongoing)
(Please be aware all requests for Prescriptions and Med3's can take up to 2 working days to be completed)
Requests for Prescription requests and Med3's can now be made through the AskMyGp Service after this Service has been closed, this is available for requests from 10am up until 6.30pm. The Service is open from 7:30amam for all other requests until capacity has been reached.
Online same day service
Please note that we now operate a same day service for GP appointments! You should only submit a request if you would like it addressing on the same day, otherwise you must wait and send your request on a day that suits you.
We aim to reply to requests within 2 hours (during service times).
If you feel that your request is urgent, please contact the surgery on 01469 572058 before 18:30.
If the surgery is closed, call out of hours on 01472 256256, call NHS 111 or click the link below to access NHS 111 online.NHS 111 online
Are you a carer for a family member or friend?
You can submit a request on behalf of someone else by registering yourself as a user at the Practice, once you are registered, there is an option to select ‘I am asking as a Parent or Carer.’
If you need help for the next steps, you can watch the video linked which will provide you step by step submit a request on the behalf on an individual.
Don't have a computer or smartphone?
You can still telephone us on 01469 572058 to request help. We aim to make access easier for every patient, whichever way you feel most comfortable.
I was dealt with in just over an hour – from contacting the service, seeing a GP and to picking up the prescription. Really impressed.
Patient (55) via askmyGP
As I am very deaf and struggle to use the phone. This method is perfect for me.
Patient (70) via askmyGP
Out of Hours
Single Point of Access or NHS 111 can help if you have an urgent medical problem and you’re not sure what to do or if you need help when your GP practice is closed. Get medical help online or over the phone.
It is available 24 hours a day, 7 days a week. Call 01472 256256 for Single Point of Access or NHS 111. You can also visit NHS 111 online, by using the button below.Find out more
It is requested that patients only ask for a home visit if it is impossible for them to come into surgery. All requests should be made by 09:00 and will be assessed by our clinical team. It is usually quicker and safer for you to be seen at the surgery although we appreciate that this can sometimes be difficult
Much better to use and feel more comfortable being able to put something in writing and then it being picked up when the service is open. It’s hard to talk about mental health to the receptionist and the doctor so just being able to write your request has made me feel I could contact the doctor sooner rather than waiting.
Patient (42) via askmyGP