Coronavirus Information

Important information about the coronavirus (COVID-19)

The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.

  • Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
  • A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
  • Testing of suspected coronavirus cases is carried out in line with strict guidelines.

This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.


‼️ Walk-in Blood Clinics: These are currently unavailable. Please contact the surgery on 01469 572058 or use askmyGP to arrange an appointment.

‼️ Prescriptions: Please place all repeat prescription requests in the box provided at the main doors of the surgery. Prescriptions cannot be collected – please call 01469 572058 to arrange for it to be sent electronically. (Please scroll down to see changes for Keelby patients).

‼️ Sick Notes: Call 01469 572058 to arrange for your sick note to be emailed to you.

Are you recovering from COVID-19?

To ensure that you recover well from Coronavirus, please download this guidance chart: Download

Follow these guidelines:

  • Eat well, even if you don’t feel like it, to build your energy back up
  • When sleeping or resting, lay on your front or side to help your lungs expand more
  • Please avoid smoking or drinking alcohol to allow your body to recover
  • Try deep breathing exercises to stretch and exercise your lungs
  • Allow yourself plenty of rest
  • Make sure to keep moving around, even if you just walk up and down your hallway every hour
  • Don’t be afraid to cough or clear your throat. Just remember to cough away from other people into a tissue and dispose of the tissue
  • If you’ve been anxious throughout this time, please call 01472 256256 (Option 3) who are there to support you 24/7

Keelby Patients

From Monday 29th June 2020, patients who are not shielding or housebound can collect their medication from Keelby site. There will be social distancing rules in place on site to protect everyone. As was the case before, medication will be ready to collect after 48 hours of ordering.

We can notify you when your medication is ready for collection and this can be done via our Dispensary App. Please use the following link to sign up. This is a really useful way of managing your repeat prescriptions and we would encourage patients to use this.

If you are not on the app please allow 48 hours after ordering before collecting. However, we will continue to deliver to shielding patients and housebound patients in Keelby.

Kind regards, The Roxton Practice


Stay at home advice:

Stay at home for 7 days if you have either:
  • A new, continuous cough – coughing for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • A temperature over 37.8°C – this means you feel hot to touch on your chest or back

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home!

Use the 111 online coronavirus service to find out what to do. (Only call if you cannot get help online!)

How long to stay at home
  • If you have symptoms, you must stay at home for 7 days
  • If you live with someone who has symptoms, you need to stay at home for 14 days from the day the first person in the home started having symptoms
  • If you start with symptoms during your 14 day isolation, you must count 7 days from the start of your symptoms (your isolation will end once these 7 days are up)
  • If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days
  • If you have to stay at home together, try to keep away from each other as much as possible
NHS 111 Coronavirus Service Self-isolation information

Healthwatch Information

Here you can find all of the latest and trusted information regarding:
• Mental Health and Wellbeing during the national crisis
• Working from Home
• Key Workers
• Coronavirus WhatsApp
• Health and Pharmacy Services
• Activity Ideas

Click here

NHS 111 Online Coronavirus Service

Use this service if:

• You feel you cannot cope with your symptoms at home
• Your condition gets worse
• Your symptoms do not get better after 7 days

Please do not call 111 to tell them you are self-isolating. Only call 111 on the phone if you cannot use the online service. Self-isolating individuals with mild symptoms will not be tested for COVID-19.

Get help online

The most up-to-date guidance!

There are things you can do to help stop viruses like coronavirus spreading.

  • Stay at home advice
  • How coronavirus is spread
  • How to avoid catching or spreading coronavirus
  • Treatment for coronavirus
  • Government response and action plan

(Updated regularly)

Read more

Information for the public on the outbreak of coronavirus, including the current situation in the UK and info about the virus.

  • What to do if you have symptoms
  • Number of cases
  • Risk level
  • Recent government action
  • Diagnosis and analysis
  • Further information

(Updated regularly)

Click here

How to avoid catching or spreading germs

There are things you can do to help stop viruses like coronavirus spreading.


  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Try to avoid close contact with people who are unwell


  • Do not touch your eyes, nose or mouth if your hands are not clean

Explaining Coronavirus to Children

The NSPCC have put together information and activities that you may find useful during this uncertain time.

Click here for a child friendly explanation of COVID-19: Download

Click here for access to a range of resources on learning, entertainment and online parental groups, shopping guides and helpline contact details: Download

Support for Domestic Abuse

We know that COVID-19 will impact the lives of those who are experiencing domestic abuse. They may feel unsafe with the prospect of being isolated in the house with their perpetrator and the current restrictions put in place to slow the spread of the virus are likely to result in an increase in domestic abuse incidents.
Please be reassured that numerous local and national domestic abuse support services remain in place and are working hard to ensure they can still offer support during this challenging time.
If you, or someone you know, are affected by domestic abuse, call Women’s Aid (who support both men and women) on 01472 575757.
If you or someone else is in immediate danger, call 999 and ask for the police. If you can’t speak, dial 999 and then 55 to still get help.
For contact details of further domestic abuse support services visit:
Download NEL Lincs support service numbers: Download
Download Domestic Abuse Helpline information: Download