The Role Of A Care Navigator
Care Navigators are members of the general practice team who have been trained to help patients access the right help from the right health profession at the time of need. Care navigation allows front line staff to provide patients with more information about local health and wellbeing services, both within and outside of primary care, in a safe and effective way. The aim is to improve the journey for patients, carer’s and family members as they navigate services. In a time where we see increasing demands on healthcare services it is essential that we make use of all services available.
Our Care Navigation team consists of over 30 staff based across both Immingham and Weelsby View sites all receiving 12 weeks supervised training by an experienced trainer when newly appointed. Our contact centre handles on average 2500 calls per week. At busy times of the day, up to 9 care navigators will be handling calls and providing advice and support to patients.
Care Navigators play a crucial part in helping patients get the right support, at the right time, to help manage a wide variety of needs. This helps reduce GP appointments being used where other professionals can be more appropriate and therefore ensuring we have the capacity to manage those patients most at need of a GP.
The Role Of An Urgent Care Nurse
The urgent care clinical nurses are part of the large nursing and health care assistant team along with the wider Roxton Practice team who provide on the day care for patients of all ages with acute illness.
Our urgent care nursing team consists of 10 nurses based across Immingham, Keelby and Weelsby View site. The team is made up of experienced triage nurses, nurse practitioners, trainee advanced care practitioners and advanced nurse practitioners who have a wide variety of experience, knowledge, and clinical skills.
The triage nurses and nurse practitioners are able to assess, advise, diagnose and treat minor illness. Advanced nurse practitioners are qualified to Masters level and are able to independently prescribe medications and to assess, diagnose and treat patients with a wide variety of health issues. Majority of the team specialise in chronic long term health condition such as Asthma, COPD, Heart Disease and Diabetes. The urgent care nursing team are a crucial part of the Roxton Practice providing on the day care for patients.
The Role Of The LTC Team
Our LTC team (long-term conditions) is made up of 5 team members who book all the appointments within the practice that is a long term condition. This ranges from Diabetes, Respiratory such as Asthma, COPD, Cardiovascular conditions such as heart failure, Hypertension and a few others.
They aim to book all of our long term conditions in your birth month! We send all our appointments out via SMS, Email or a letter in the post. We work closely with our advanced nurse practitioners to guide with any queries we may have when booking appointments.
They monitor LTC queries on Ask My GP and refer to podiatry, retinal screening and national diabetes prevention programme. The teams aim is to meet all of your clinical needs in one appointment with a nurse or health care assistant therefore reducing the amount of trips you will need to visit the surgery!
The Role Of A Medical Secretary
Our team is made up of four secretaries based across both Pilgrim Primary Care Centre and Weelsby View Health Centre sites.
Medical Secretaries are members of the general practice team who provide administrative support to the clinicians when referring our patients to other health care providers. They arrange the referrals for investigations such as MRI scans, Nerve Conduction Studies, Bone scans and Ultrasound scans. They are able to help assist patients with chasing hospital appointments, arranging private referral letters, providing private doctors letters or medical certificates for insurance purposes.
Did you know?
- On average a month (over the last 12 months), we have referred 1803 patients to secondary care with the National Health Service.
- We refer our patients to over 50 different specialties within Secondary Care.
- Up to date waiting times for outpatient appointments at Diana Princess of Wales Hospital can be found on their website: nlg.nhs.uk/about/performance/waiting/.