Order Prescriptions

How to order repeat prescriptions:


This is an automated service, which is available 24/7, allowing you to order your prescription at any time.

Call the surgery on 01469 572058, where you will hear a message advising you to “Press 1” for the automated service.

This service will then ask for your date of birth, your mobile number and a pin number*.

*You must call the surgery before using this service to register a pin number

This pin number will be chosen by you, but you MUST call the surgery first, to allow our Care Navigators to register your chosen pin number.

This service is only available to those who order REPEAT PRESCRIPTIONS

Attending the Practice

Fill in the repeat slip from your previous prescription or pick up a form at the practice. Once you have completed the form, you can post it into the box provided for requests at reception.

The box is emptied periodically throughout the day.

All repeat prescriptions will be made available 48 working hours after the order is placed. If the medication you have requested is not on your repeat list, please ensure this is ordered well in advance up to 7 days before as these requests can take longer then the standard 48 working hours period.

Where to find us


You can order your repeat prescriptions through SystmOnline*, a 24-hour online service. If you have not used this system before, you will need to obtain a username and password from the surgery.

You can register for SystmOnline by telephoning 01469 572058 or come into the surgery where you will be given log in details.

Please note: If you wish to gain further access to SystmOnline for more than repeat prescriptions, you will need to register with photo ID and this cannot be done over the phone.

Order online now


You can order any medication request via the AskMyGp Service which opens Monday-Friday at 7am, this Service will be open for all other queries therefore will close when we are at capacity. However, AskMyGp will REOPEN at 10am up until 6.30pm for all medication requests to be able to still come through.

Please note: All repeat medications can take up to 48 hours to be done. Medications can be requested that are not on your repeats, however please order these well in advance up to 7 days before due as these requests can take longer then the 48 hour period.

Head onto AskMyGp


Save time ordering your repeat prescription by joining the Dispensary App. Use the link below to have direct access to the practice dispensary service.


*A Dispensing patient is someone who does not live within a mile of a pharmacy and is eligible for Dispensary service from the practice.

Find out more

Please allow 48 hours (2 working days) for repeat medicines to be collected. Orders after 5pm will not be processed until the following day. Orders after 5pm on a Friday will not be dealt with until Monday.

The Pharmacy Team @ Roxton

NHS Prescription Charges

Most adults in England will need to pay prescription charges. Some items are always free, such as contraception and medicines prescribed for hospital patients.

From 1 April 2023, the charges are £9.65 per item

If you know you will have to pay for a lot of NHS prescriptions, it may be cheaper to buy a prescription pre-payment certificate (PPC). A PPC covers all of your NHS prescriptions, including NHS dental prescriptions, no matter how many items you need.

Choose from the options below:
3-month PPC – £31.25

Best suited to those who need more than 3 prescribed items in 3 months.

12-month PPC – £111.60

Best suited to those who need more than 11 prescribed items in 1 year.

The hormone replacement therapy (HRT) PPC- £19.30

Best suites to those who need more then 2 prescribed HRT items in 1 year.

The HRT PPC is only for HRT medicines licensed to treat menopause symptoms, but you can use it regardless of why these medicines are prescribed for you. Find out more about the HRT PPC from the NHS Business Services Authority website.

Click here to find out how to save money with a pre-payment certificate (PPC)