Order Prescriptions

Due to the current situation surrounding Coronavirus: COVID-19, we are requesting that patients do not come into the surgery.

To request a repeat prescription, please use the box located at the main doors of the surgery (for Keelby surgery, please post this through the letterbox). If you need to collect a prescription, please call 01469 572058 and we will arrange for your prescription to be sent electronically to a pharmacy. If you have any questions, please get in touch.


How to order repeat prescriptions:


Fill in the repeat slip from your previous prescription or pick up a form at the practice. Once you have completed the form, you can post it into the box provided for requests at reception.

The box is emptied periodically throughout the day.

All repeat prescriptions will be made available 48 working hours after the order is placed. If you find you need your medication more urgently than this, please speak with a member of staff.

Where to find us


This is an automated service, which is available 24/7, allowing you to order your prescription at any time.

Call the surgery on 01469 572058, where you will hear a message advising you to “Press 1” for the automated service.

This service will then ask for your date of birth, your mobile number and a pin number*.

*You must call the surgery before using this service to register a pin number

This pin number will be chosen by you, but you MUST call the surgery first, to allow our Care Navigators to register your chosen pin number.

This service is only available to those who order REPEAT PRESCRIPTIONS


You can order your repeat prescriptions through SystmOnline*, a 24-hour online service. If you have not used this system before, you will need to obtain a username and password from the surgery.

You can register for SystmOnline by telephoning 01469 572058 or come into the surgery where you will be given log in details.

Please note: If you wish to gain further access to SystmOnline for more than repeat prescriptions, you will need to register with photo ID and this cannot be done over the phone.

*Please note that SystmOnline is the same as the NHS App.
Order online now


Save time ordering your repeat prescription by joining the Dispensary App. Use the link below to have direct access to the practice dispensary service.


*A Dispensing patient is someone who does not live within a mile of a pharmacy and is eligible for Dispensary service from the practice.

Find out more

Please allow 48 hours (2 working days) for repeat medicines to be collected. Orders after 5pm will not be processed until the following day. Orders after 5pm on a Friday will not be dealt with until Monday.

The Pharmacy Team @ Roxton

NHS Prescription Charges

From 1 April 2019, the charges are:

  •     Prescription (per item): £9.00
  •     12-month prepayment certificate (PPC): £104.00
  •     3-month PPC: £29.10

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.  The charge for a single prescription item is £8.40, whereas a three month PPC will cost you £29.10 and a 12 month PPC £104.00.

There is further information about prescription exemptions and fees on the NHS website