System Merger

SystmOne Merger Plan

As many of you will be aware, we recently merged with another GP Practice at the Weelsby View Health Centre in Grimsby. The Roxton Practice recently merged with the Dr Chalmers and Beckett practice, also located at the Weelsby View Health Centre.

Whilst we have successfully merged our staff and patients, we also need to merge our clinical systems.

On Tuesday 8th September 2020, all systems at The Roxton Practice will be switched off completely! This means that if you wish to seek medical help, you must contact an Out of Hours service after 3pm. You will not be able to order prescriptions after this time online or through Patient Partner.

In preparation for this system merger, the Chalmers and Beckett online systems will be turned off one week in advance.

From 3pm on Tuesday 8th September, everything will be terminated temporarily, this includes askmyGP, online services, Patient Partner etc. The services will resume the following morning on Wednesday 9th September.

FAQs

askmyGP unavailable

During this system merger, askmyGP will be unavailable from 3pm on Tuesday 8th September until 7am on Wednesday 9th September.

askmyGP

The askmyGP online request system is closed online from 3pm on Tuesday 8th September, as per the normal service times.

Patients who wish to submit a request via askmyGP online can do this up until 3pm on 8th September and then only from 7am on Wednesday 9th September.

Please note that you will also not be able to call the practice after 3pm to submit a request. Due to the closure of our clinical systems and patient safety, we will only be able to deal with urgent requests at this time.

If you need medical attention after 3pm on Tuesday 8th September, please call the Out of Hours service on 01472 256 256.

Prescriptions

Prescriptions cannot be ordered after 3pm on Tuesday 8th September. The Prescription Line on the telephones will be terminated permanently from Wednesday 9th September. Please visit the link below to see your alternative ways to order prescriptions.

Order prescriptions

Out of Hours

If you need medical attention between 3pm on Tuesday 8th September and 7am on Wednesday 9th September, please use the Out of Hours service by calling 01472 256 256.