REGISTERING WITH OUR PRACTICE- BENZODIAZEPINE, HYPNOTICS, OPIOIDS AND GABAPENTINOIDS POLICY

Diazepam, Temazepam, Lorazepam, Nitrazepam, Zopiclone, Zolpidem, Pregabalin, Gabapentin and Opiates such as Morphine, Co-codamol (Zapain), Tramadol , Fentanyl patches, Oxycodone, Buprenorphine and Oramorph.

All new patients will need to disclose the above medication when you complete your registration form before you join the Practice.

Our Policy is to gradually reduce the dose of these medications and patients will be expected to stick to a reducing plan.

By continuing with your registration, you understand that your clinician may recommend stopping certain medications listed on our page. This would apply regardless of whether or not you disclose your current medications during your initial registration.

The main exceptions consist of epilepsy and cancer pain.

If you feel you do not want to come off these medications, please do not continue with your registration.

You and your General Practice

This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS). More details can be found through the link below.

Appointment Booking System

The Roxton Practice is always looking at ways to improve our systems.

How can I book an appointment?

- By using our AskMyGp Service and submitting a request for an appointment. All requests are triaged by a GP and directed to the appropriate clinician/service.

- By using our telephone system in which a Care Navigator can submit this on your behalf. Our telephone system allows patients to get a callback without waiting in the queue. We hope this resolves issues with the line engaged tone.

We are hoping these measures will make it easier for patients to access the help you need.

All requests for an appointment will be reviewed directly by a doctor and the most appropriate appointment made.

Appointments will be available the same day (if clinically appropriate), or on a pre-bookable basis (depending on availability).

The more information you give us, the more likely the most suitable appointment or advice is given.

We hope this will significantly improve our services and we will continue to monitor and improve these for you.

Both our Telephone Line and AskMyGp Services are open Monday-Friday between the hours of 8am until 6:30pm.

AskMyGp

At peak times we can receive over 800 calls per day to the practice, which means phone lines can be busy at times. You may find it quicker and easier to use our online services.

Don't have a computer or a smartphone?

Please do not worry! You can still telephone us on 01469 572058 to request help. We aim to make access easier for every patient, whichever way you feel most comfortable using. Our telephone system also allows patients to get a callback without waiting in the queue. We are hoping both these measures will make it easier for patients to access the help you need.

If you are able to, please submit your request through our AskMyService:

Opening Times and How To Contact Us

The Roxton Practice operates across three different health sites: Weelsby View Practice, Immingham Practice and Keelby Health Centre. Our call centre is based at our Immingham site, therefore there is one main phone line regardless of which site you attend. You can find more information on opening times and the different ways to contact us by clicking below.

Zero Tolerance Policy Update

We regret to have to say this, but due to a recent increase in incidents of abusive behavior towards our staff, we would like to remind our patients of our zero-tolerance policy. Whilst we are aware of the frustration caused by the pressures within the National Health Service and sympathise with the impact this has on our patient population, we cannot allow our staff to be subject to abuse. Thank you for your respectfulness and cooperation.

Digital Inclusion Team

If you are struggling to get online, please let us know. We understand technology can be frustrating at times, but there may be simple things that we can do to help you. We can help with general problems like using apps, video calls and emails, or more specific tasks such as using askmyGP or the Self-care Portal.

Our Mission, Vision and Values

We are continuously changing and improving our services to ensure that our patients have access to the best services available in England.